dun55 Privacy Policy

1 About This Policy

This Privacy Policy applies to all users of the dun55 platform, including the dun55 website, any associated mobile applications, and all services provided under the dun55 brand. It governs how dun55 ("we", "us", "our") collects, processes, stores, and shares personal data relating to you ("the User", "you", "your") when you access or use any part of the dun55 platform.

This policy should be read alongside the dun55 Terms & Conditions, which govern your general use of the platform. By registering a dun55 account or by continuing to use the platform after this policy has been made available to you, you acknowledge that you have read and understood its contents.

dun55 acts as the data controller in respect of all personal data processed under this policy. If you have any questions about how your data is handled, please refer to the contact details provided in Clause 14.

2 Data We Collect

dun55 collects the following categories of personal data from users of the platform:

2.1 Identity Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used for mandatory age verification — you must be 21 or older)
• Pakistani CNIC number or passport number where submitted for KYC verification
• Scanned copies or photographs of identity documents submitted during verification

2.2 Contact Data

• Pakistani mobile phone number (used for account authentication and notifications)
• Email address (used for account communications and support correspondence)
• City of residence (e.g., Karachi, Lahore, Islamabad, Faisalabad) where provided

2.3 Financial Data

• JazzCash or EasyPaisa mobile wallet account numbers linked to your dun55 account
• Bank account details (HBL, UBL, Meezan Bank, or other supported banks) where provided for withdrawals
• Transaction history including deposit amounts, withdrawal amounts, dates, and reference numbers
• Records of any bonuses, promotions, or free credits applied to your account

2.4 Technical Data

• IP address at the time of registration and at each login
• Device type, operating system, and browser information
• Session duration and login timestamps
• Geographic location data derived from your IP address

2.5 Usage Data

• Game history including game titles, bet amounts, and outcomes
• Sports betting records including markets selected, stake amounts, and settlement outcomes
• Platform navigation data including pages visited and features used
• Responsible gaming settings you have applied to your account

2.6 Communications Data

• Records of live chat conversations with dun55 support staff
• Email correspondence sent to or received from dun55
• Any feedback, complaints, or dispute records submitted through the platform

3 How We Collect Data

dun55 collects personal data through the following means:

• Direct submission: Data you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or updating your account settings.
• Automated collection: Technical and usage data collected automatically by our platform infrastructure as you browse, log in, and play. This includes data collected via cookies and similar tracking technologies (see Clause 7).
• Third-party sources: Identity verification data received from our licensed KYC and anti-money laundering (AML) service providers, and payment confirmation data received from JazzCash, EasyPaisa, and banking partners.
• Publicly available sources: In limited circumstances where required to verify your identity or comply with regulatory obligations, dun55 may supplement your data with information obtained from publicly available government or regulatory databases.

4 Why We Use Your Data

dun55 uses the personal data it collects for the following specific purposes:

dun55 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

5 Legal Basis for Processing

dun55 processes your personal data on one or more of the following legal bases depending on the specific purpose of processing:

• Contractual necessity: Processing required to perform our obligations under the dun55 Terms & Conditions, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our obligations under our international gaming licence, applicable AML regulations, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out to protect the security and integrity of the dun55 platform, detect and prevent fraud, improve our services, and conduct responsible gaming monitoring — provided these interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications and optional personalisation features, where you have provided your explicit consent. You may withdraw this consent at any time by updating your account notification preferences or contacting dun55 support.

6 Data Sharing

dun55 does not sell your personal data to third parties. We may share your data with the following categories of recipient only where strictly necessary and in accordance with this Privacy Policy:

6.1 Payment Processors

Your financial data is shared with licensed payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK — solely for the purpose of processing your deposits and withdrawal requests. Each of these providers operates under their own privacy and security frameworks.

6.2 Identity Verification Providers

For KYC and AML compliance, dun55 works with licensed identity verification service providers. Your identity documents and personal details may be shared with these providers solely to complete the verification process required under our gaming licence obligations.

6.3 Regulatory Authorities

dun55 may be required to disclose personal data to our licensing authority, financial intelligence units, or law enforcement agencies where such disclosure is mandated by applicable regulations or a lawful order. dun55 will only make such disclosures to the minimum extent required by law.

6.4 Technology and Infrastructure Providers

dun55 uses third-party cloud hosting, platform security, and analytics service providers. These providers process data on our behalf under data processing agreements that require them to maintain the confidentiality and security of your information and to use it only for the purposes we specify.

6.5 No Cross-Border Marketing Transfers

dun55 does not transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. Any data sharing arrangement outside of those described above requires your prior explicit consent.

7 Cookies & Tracking Technologies

The dun55 platform uses cookies and similar tracking technologies to deliver and improve the platform experience. The following categories of cookies are used:

• Essential cookies: Required for core platform functionality including login sessions, security tokens, and payment flow management. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Store your platform preferences such as language settings and responsible gaming configurations so that your preferences persist across sessions.
• Analytical cookies: Collect aggregated, anonymised usage data to help dun55 understand how players navigate the platform and identify areas for improvement. No individually identifiable data is used for analytics purposes.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying suspicious login patterns and potential bot activity.

You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of your dun55 account and certain platform features may not operate correctly.

8 Data Retention

dun55 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of your active dun55 account and for a minimum of five (5) years following account closure, in accordance with our AML and gaming licence obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction as required by anti-money laundering regulations.
• KYC verification documents: Retained for the duration of your account and for five (5) years post-closure.
• Communications and support records: Retained for three (3) years from the date of the last communication unless the subject matter relates to an unresolved dispute, in which case records are retained until the dispute is fully resolved.
• Technical and usage data: Retained in identifiable form for up to twelve (12) months, after which it is anonymised for aggregate analytics purposes.
• Marketing consent records: Retained for as long as your consent remains active and for two (2) years following any withdrawal of consent.

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised.

9 Data Security

dun55 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the dun55 platform
• Encryption at rest for all sensitive personal and financial data stored on dun55 servers
• Role-based access controls ensuring that dun55 staff can only access the data necessary for their specific role
• Multi-factor authentication requirements for all administrative access to dun55 systems
• Regular independent security audits and penetration testing of dun55 platform infrastructure
• Automated monitoring and alerting systems for suspicious access patterns or potential data breaches

10 Your Rights

As a dun55 user, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting dun55 support via live chat or email:

• Right of Access: You may request a copy of all personal data held by dun55 in relation to your account. dun55 will respond to valid access requests within 30 calendar days.
• Right to Rectification: If any personal data held by dun55 is inaccurate or incomplete, you may request that it be corrected. Where the correction affects data used for identity verification, additional documentation may be required.
• Right to Erasure: In certain circumstances you may request that dun55 delete your personal data. Please note that this right is subject to our legal obligation to retain certain data for regulatory and AML compliance purposes, and erasure requests may be partially declined where such obligations apply.
• Right to Restriction: You may request that dun55 restrict the processing of your personal data in certain circumstances, for example whilst a rectification request is being reviewed.
• Right to Data Portability: You may request that dun55 provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your data where dun55 relies on legitimate interests as its legal basis, and to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the dun55 support team. dun55 will acknowledge all rights requests within five (5) business days and aims to provide a substantive response within 30 calendar days. In complex cases this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

11 Children & Minors

The dun55 platform is strictly restricted to users aged 21 years and above. dun55 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is conducted as a mandatory step of the dun55 registration process.

If dun55 becomes aware that personal data has been collected from a user who is under 21 years of age, that account will be immediately suspended, all associated data will be securely deleted (subject only to any regulatory retention obligations applicable to the circumstances), and any deposits made will be refunded to the originating payment account following verification.

12 Third-Party Services

The dun55 platform integrates with a number of third-party service providers to deliver certain features and functionality. These include game content providers (whose titles appear within the dun55 casino lobby), live streaming technology providers for live dealer games, and payment gateway operators for Pakistani payment methods including JazzCash and EasyPaisa.

When you interact with features powered by third-party providers, those providers may collect certain technical data in their own right, subject to their own privacy policies. dun55 is not responsible for the privacy practices of third-party providers and recommends that you review their respective policies where relevant.

dun55 does not include links to external third-party websites within the platform other than those strictly necessary for payment processing and identity verification purposes.

13 Policy Changes

dun55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable regulations, or platform functionality. Where a material change is made to this policy, dun55 will notify registered users via email and/or an in-platform notification prior to the change taking effect.

The effective date at the top of this policy indicates when the current version was last reviewed and approved. We encourage all dun55 users to review this policy periodically so that you remain informed about how your personal data is being protected and used. Your continued use of the dun55 platform following the publication of any amended policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dun55 handles your personal data, please get in touch through any of the following channels:

• Live Chat: Available 24/7 directly within the dun55 platform. This is the fastest way to reach our team — average response time is under 2 minutes.
• Email: [email protected] — Responses to privacy-related queries are provided within 24 hours.
• Support Hours: 24 hours a day, 7 days a week, Pakistan Standard Time (PKT, UTC+5).